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17th Nov 2018 - Take a look around our website for the latest contract hire and leasing offers, we also offer Short Term Car Leasing
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Order process

Here at Cocoon Vehicles, we want to make the order process as seamless as possible. We have listed below our simple guide from ordering the vehicle and the process to delivery.

If you do have any further questions, please us the contact us page or call the sales team on 0800 802 1940

Step 1 - Choose your vehicle.

All of the vehicles listed on cocoonoffers.co.uk are based on special offers, in-stock vehicles or current deals. Some of the vehicles can be specified with optional equipment and additional accessories.

Cocoon Vehicles can provide a quotation based on any vehicle and quote for any additional accessories or specification, that you may require.

Step 2 - Establish a credit line.

Before you can order any vehicle, we will need to establish a credit line with the funders. Credit Lines already in place with Cocoon Vehicles cannot be transferred over to the long term leasing funders, therefore, if you are an existing customer, we will need to go through the application process again.

Should you not be offered a credit facility and you are a new customer, Cocoon Vehicles can look at all applications on its individual merit and see if we can offer terms on our Flexi-rent and Short Term Car & Van Leasing products.

Step 3 - You place an order with Cocoon.

Once you are happy with your vehicle, we will send out an order form for a signature.

We accept posted, faxed, e-signed and in-person signed order forms, this is to confirm acceptance of the rental terms quoted.

Step 4 - Order is placed with dealer.

Cocoon Vehicles will please an order with a dealer on your behalf. All of the dealers that we use offer an extremely high level of customer service and backup support. Vehicles can be collected from dealer, delivered to your door or in some cases collected from the factory.

All of the cars and vans delivered include the full manufacturer's warranty and can be serviced by your local dealers. All contract hire cars come with their road fund licence paid for the duration of the lease and roadside assistance is also supplied by the manufacturer for a specified time period.

Step 5 - Sign your documents.

When its time to sign your documents, these will be sent via email or post. Funders vary and many will now accept E-sign documents to a specified email address. However, you may need to send a copy of your driving licence along with the documents.

A Direct Debit (which forms part of the contractual agreement) will also need to be completed and signed so that payments can be taken by the leasing company.

Step 6 - Delivery.

Delivery on our long term vehicles is provided nationwide by the dealers at no additional cost. Collection is available on request from our specified dealer.

At handover, the delivery driver will go through the vehicle controls to help  familiarise you with your new car/van. Please ensure you check around the vehicle before signing any handover documents, it is important that you ask the driver where your locking wheel nut is located, handbooks and any spare wheel or puncture repair system.

Collection from dealer or in some circumstances, collection from factory may be possible, but must be discussed with our sales team at the point of order.

Cocoon Vehicles On-Going

You probably won't need to speak to us during your vehicle agreement, but should you do, our friendly team will point you in the right direction.

On Long Term Deals any queries related to payments and charges must be directed to the leasing company who has funded your vehicle. Any servicing requirements will be directed at either the leasing company (if maintenance is required) or your local dealer.

We will usually contact you 6 months before the end of your agreement to discuss replacement vehicles. You can of course contact us on 0800 802 1940 at anytime to discuss your vehicle, additional vehicles or any other questions that you may have.

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